Privacy Statement
This privacy statement applies to all personal data collected and processed through the website and services of Cutees.eu
1. Contact Details
Unbound Europe B.V. / Cutees.eu
Botterweg 12P
8042PA Zwolle
The Netherlands
Email: info@cutees.eu
Tel: +31 (0)6 429 79 363
2. Personal Data We Process
Cutees processes personal data that you provide to us or that arise from your use of our services and website. This may include:
- Name, address, and place of residence
- Phone number
- Email address
- Payment information
- IP address and device data
- Your order and purchase history
- Your communication with our customer service
- Data about designs you create or upload through our website
- Texts, names, images, colors, and other customizations you add to a design
- Metadata about the use of the design tool (such as save time and technical settings)
We do not process special categories of personal data unless you provide them yourself and we have received explicit consent for this.
3. Purposes and Legal Bases
We process your personal data based on the following legal bases from the GDPR:
- Performance of the contract: to process, produce, and deliver your order and personalized products.
- Legal obligation: for tax and administrative retention obligations.
- Legitimate interest: for improvement of our services and design tool, marketing activities, and system security.
- Consent: for sending newsletters and using tracking cookies.
The processing of design and personalization data is necessary to produce and deliver products according to your wishes.
4. Retention Periods
- Order and invoice data: 7 years (legal tax retention obligation).
- Design files and personalization data: up to 2 years after the last order, unless you request earlier deletion.
- Newsletter data: until withdrawal of your consent.
- Other customer data: as long as your account is active and maximum 2 years after inactivity.
5. Sharing with Third Parties
We only share your data with third parties if necessary:
- IT and hosting providers (e.g., webshop, design tool, payment services)
- Payment service providers and banks
- Logistics partners and carriers
- Accountants and auditors
- Government agencies when legally required
We enter into processing agreements with processors in accordance with the GDPR. For transfers outside the EEA, we ensure appropriate safeguards, such as EU model contracts.
6. Cookies and Tracking
We use functional, analytical, and marketing cookies. On your first visit to our website, you will be informed and can set your preferences via our cookie policy: www.cutees.eu/cookie-policy. We use Google Analytics with anonymized IP addresses. We also use tracking pixels such as the Facebook pixel for marketing purposes.
7. Newsletter and Marketing
If you subscribe to our newsletter, we use your email address to inform you about Cutees products, promotions, and news. Each newsletter contains an unsubscribe link. You can unsubscribe at any time.
8. Rights of Data Subjects
Under the GDPR, you have the following rights: right to access, correction, and deletion; right to restriction of processing; right to object (including direct marketing); right to data portability; and the right to withdraw consent. You can submit requests via info@cutees.eu. We respond within 4 weeks at the latest.
9. Complaints and Supervision
If you have a complaint about the processing of your personal data, we would like to resolve this with you. You also have the right to file a complaint with the Dutch Data Protection Authority: autoriteitpersoonsgegevens.nl.
10. Security
We take appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, or modification. Only authorized employees have access to personal data and design files.
11. Changes
We reserve the right to modify this privacy statement. The most current version is always available at www.cutees.eu/privacy-statement.